Frequently Asked Questions
Everything you need to know about your Ricoh Imaging experience.
What is the standard shipping timeframe for new cameras and lenses?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, while expedited options are available at checkout.
What is your return policy for open-box electronics?
We offer a 30-day return policy for all products. Items must be returned in their original packaging with all included accessories, manuals, and warranty cards to be eligible for a full refund.
Do my Ricoh or Pentax products come with a manufacturer warranty?
Yes, all new Ricoh Imaging products come with a limited one-year manufacturer warranty that covers defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. For high-value professional equipment, we also offer financing options through Affirm.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer firmware update support for digital cameras?
Absolutely. You can find the latest firmware updates and installation instructions for your specific camera model under the 'Support' section of our website to ensure optimal performance.